Turn WhatsApp enquiries into an accountable follow-up workflow
Design a WhatsApp lead follow-up workflow with capture, ownership, reminders, CRM visibility and human-controlled responses for Indian service businesses.
Design a WhatsApp lead follow-up workflow with capture, ownership, reminders, CRM visibility and human-controlled responses for Indian service businesses.
Design a WhatsApp lead follow-up workflow with capture, ownership, reminders, CRM visibility and human-controlled responses for Indian service businesses.
Design a WhatsApp lead follow-up workflow with capture, ownership, reminders, CRM visibility and human-controlled responses for Indian service businesses.
Keep WhatsApp convenient for buyers without letting enquiries disappear inside personal inboxes.
The operational problem
WhatsApp is often the fastest way for a buyer to ask a question, but it is a poor operating system by itself. Leads become hard to assign, source attribution disappears, and managers cannot see whether a conversation received the right next step.
AlterLabs designs a consent-aware workflow around WhatsApp: capture the enquiry, record context, assign ownership, schedule follow-up, and keep sensitive replies under human control.
What AlterLabs builds
How the engagement works
Map
Document the current workflow, owners, tools and exceptions.
Prioritize
Choose the smallest release that creates reliable operating value.
Build
Implement, test edge cases and keep human review where needed.
Operate
Handoff the workflow with clear ownership and improvement notes.
Who this is best for
- Interior and home-service businesses
- Property and real-estate teams
- Coaching and consultation enquiries
- Local service businesses
- Teams where several people answer one WhatsApp number
Clear scope before implementation
The solution is scoped around the current WhatsApp setup, CRM or spreadsheet, team ownership and message volume. Platform fees or official WhatsApp provider charges are separate from the AlterLabs implementation quote.
Frequently asked questions
Does this require WhatsApp Business API?
Some workflows do, while simpler click-to-chat and internal follow-up designs may not. AlterLabs confirms the requirement after reviewing the current setup and desired automation.
Can every reply be automated?
That is usually a bad goal. Routine confirmations and reminders may be automated, while pricing, complaints or context-heavy replies stay human-reviewed.
Can we see missed or ageing conversations?
Yes, when lead records and ownership are connected to the reporting layer. The exact visibility depends on the platform integration available.
Can this connect to website forms?
Yes. Website, ad and WhatsApp enquiries can share one routing and follow-up model so the team does not operate separate lead queues.
Related services and guides
Show us where the workflow breaks.
Send one example of a missed lead, manual handoff or reporting gap. AlterLabs will help identify the smallest useful first build.
Discuss the first releaseThink this is your problem too?
A 20-minute Fit Call. We'll tell you honestly if we're not the right fit.
Think this is your problem too?
A 20-minute Fit Call. We'll tell you honestly if we're not the right fit.
Think this is your problem too?
A 20-minute Fit Call. We'll tell you honestly if we're not the right fit.
Think this is your problem too?
A 20-minute Fit Call. We'll tell you honestly if we're not the right fit.
What this costs
Monthly plans
- Custom Website₹1,599/mo
- or yearly₹13,499/yr
- Digital Marketing₹2,999/mo
- or yearly₹29,999/yr
Setup is free for the first 50 customers, then ₹1,999 one-time.
One-time builds
- Landing page for ads₹2,999
- Starter website₹3,500
- Business website₹7,500
- E-commerce starter, to 20 products₹14,999
Campaigns & content
- Google Search Ads setup₹3,999
- Meta Ads setup₹2,999
- Social creativesfrom ₹999
- Content packfrom ₹1,999
Upkeep & systems
- Website update₹900/edit
- Website maintenance₹5,000/yr
- CRM & workflow automationQuoted
- Dashboards & internal toolsQuoted
Systems work is scoped and quoted in writing after a Fit Call.
Prices in INR, applicable taxes extra. Ad spend is always yours and billed separately by the ad platform. Scope is agreed in writing before any work starts.
Think this is your problem too?
A 20-minute Fit Call. We'll tell you honestly if we're not the right fit.